Frequently Asked Questions

After clicking the item you are looking for, select size and fill in name, number, material, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information.Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.

All our items are made-to-order and custom-printed just for you. This process typically takes 3-5 business days to prepare (including the time to source the blank garment) before shipping, followed by an additional 2-5 business days for standard delivery.

The easiest way to retrieve your tracking number is to log into your account or fill out the Tracking Order form here.
We also offer the following resources for knowing the status of your order:

Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking.

Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.

Customer Service: If you have questions regarding an order, you can reach our Customer Service team at support@fanaticera.com. Please note that t here may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.

Since your personalized jerseys are one-of-a-kind and made just for you, a $15 customization fee per item is included in your purchase. If you would like to change or cancel your order, please send us an email with your order number and the reason of the cancellation, and we will try to retrieve it back. You can read more about our Return Policy here.

We offer express shipping via FedEx which takes 1-3 business days to arrive.

It's available through Visa Card/Master Card/Paypal/Western Union/Money Gram to pay, If you meet any payment issues when you order, please feel free to contact our Customer Service Team.

We accept custom orders! You can leave us a note in the "Special Instructions" section at checkout and email your custom artwork to support@fanaticera.com along with your order number.

We offer competitive pricing for bulk customisation orders. Contact our Customer Service Team for detailed pricing and discount information based on your order quantity. We’ll provide a cost-effective solution tailored to your specific requirements.